NHTSA Complaint #11031973 — 2006 HONDA CIVIC

I TOOK MY CAR IN FOR SERVICE TODAY, AND MY MECHANIC FOUND IT WAS LEAKING FROM THE ENGINE BLOCK. HE WAS STUNNED BECAUSE HE KNOWS I HAVE TAKEN GOOD CARE OF MY CAR, AND HE SAID HE HAS NEVER SEEN THAT HAPPEN IN A HONDA. HE CALLED TWO OTHER MECHANICS OVER TO LOOK AT IT BECAUSE HE COULDN'T BELIEVE IT. THEY TOLD ME I HAD DONE NOTHING WRONG AND THIS WAS OBVIOUSLY A FLAW. ONE OF THE MECHANICS DID A SEARCH AND SURE ENOUGH FOUND OUT THAT THIS WAS A FLAW THAT HONDA KNEW ABOUT. I BOUGHT THIS CAR NEW FROM A HONDA DEALERSHIP IN LATE 2015, AND I HAD NOT HEARD ABOUT THIS ISSUE. WE DISCOVERED THIS MORNING THAT BECAUSE OF THE FLAWED ENGINE, HONDA HAD EXTENDED THE WARRANTY ON MY ENGINE TO 10 YEARS. UNFORTUNATELY, I HAVE HAD THE CAR FOR MORE THAN 11 YEARS, SO THEY SAID THEY WILL NOT HELP ME. THEY ACTUALLY TOLD ME THAT IT WAS MY RESPONSIBILITY TO REPLACE A PART THAT THEY PUT IN MY CAR THAT THEY KNOW IS FAULTY JUST BECAUSE I HAVE OWNED THE CAR FOR MORE THAN 10 YEARS. THE AGE OF THE CAR IS IRRELEVANT (ALTHOUGH, FOR THE RECORD, IT'S IN EXCELLENT CONDITION) WE CALLED HONDA HEADQUARTERS TWICE TODAY, AND THEY ARE REFUSING TO DO ANYTHING. THE ONLY RECOURSE THEY SUGGESTED IS CONTACTING THE BBB. WHEN WE TOLD THEM WE DIDN'T EVEN KNOW THERE WAS AN ISSUE, THE REPRESENTATIVE SAID THAT HONDA DEALERSHIPS KNEW, BUT I HAVEN'T BEEN TO A HONDA DEALERSHIP IN YEARS FOR SERVICE. SO, HE BASICALLY TOLD ME I MUST GET MY OIL CHANGED AT HONDA DEALERSHIPS IN ORDER TO LEARN ABOUT SECRET PROBLEMS WITH MY CAR. I HAVE TAKEN EXCELLENT CARE OF MY CAR, AND I HAVE NEVER HAD TO HAVE ANY WORK DONE ON IT BESIDES ROUTINE MAINTENANCE. HOWEVER, ONE OF THE REPS I SPOKE WITH MADE MY LOVELY CAR SOUND LIKE A LOST CAUSE BECAUSE IT IS NEARLY 12 YEARS OLD WITH 128,000 MILES ON IT. I REPEATEDLY TOLD HIM THAT WE BUY (OR USED TO BUY) HONDAS BECAUSE THEY LAST FOR HUNDREDS OF THOUSANDS OF MILES. I AM STILL IN SHOCK AND EXTREMELY DISAPPOINTED