NHTSA Complaint #11031842 — 2009 CHEVROLET TRAVERSE

TL* THE CONTACT OWNS A 2009 CHEVROLET TRAVERSE. THE CONTACT STATED THAT THE VEHICLE HAD NO SPECIFIC FAILURES OTHER THAN FAILING AN INSPECTION. THE CONTACT CALLED A DEALER (LANNAN CHEVROLET, 40 WINN ST, WOBURN, MA 01801, (781) 897-0508) TO INSPECT AND DIAGNOSE THE FAILURE. THE MANUFACTURER DID NOT SEND A NOTIFICATION OF ANY EXTENDED WARRANTY CAMPAIGNS; HOWEVER, THE VEHICLE WAS INCLUDED IN A WATER PUMP SEAL LEAK, POWER STEERING, TRANSMISSION, AND ADDITIONAL SERVICE CAMPAIGNS. AFTER THE DEALER'S REPAIRS, THE VEHICLE WAS RODE ROUGHLY AND THE ENGINE INDICATOR ILLUMINATED TWO DAYS LATER. THE VEHICLE WAS TOWED BACK TO THE DEALER WHO INDICATED THAT FURTHER DIAGNOSTIC TESTING WAS REQUIRED. THE VEHICLE HAD BEEN AT THE DEALER FOR LONGER THAN TWO WEEKS WITH NO RESOLUTION. THE MANUFACTURER WAS NOTIFIED AND REFUSED TO PROVIDE A REMEDY FOR THE SEVERAL EXTENDED WARRANTY CAMPAIGNS, OF WHICH SOME WERE NOT COMPLETED, BUT THE DEALER SPECIFIED ON THE INVOICE THAT THE VEHICLE WAS SERVICED. THE VEHICLE WAS NOT REPAIRED AND WAS UNABLE TO BE DRIVEN. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.