NHTSA Complaint #11031829 — 2011 FORD FUSION

DRIVING ON INTERSTATE AT 70MPH WHEN POWER STEERING SERVICE LIGHT CAME ON. AS EXITED FIRST AVAILABLE OFF RAMP ONTO STATE HIGHWAY, STEERING BECAME INCREASINGLY MORE DIFFICULT TO THE POINT OF BEING UNABLE TO MAKE FIRST TWO DESIRED TURNS OFF STATE HIGHWAY. PRIOR OCCURRENCE 08/22/2017 RESULTING IN FORD SERVICE DEPARTMENT REPLACED STEERING RACK ASSEMBLY AND SET TOE ADJUSTMENT. WHEN CAR WAS RETURNED FROM FORD SERVICE DEPARTMENT, PULLED LEFT AND STEERING WHEEL OFF CENTER. CAR WAS RETURNED TO FORD SERVICE DEPARTMENT WHO STATED NOTHING WRONG WITH POWER STEERING, ISSUE WAS BECAUSE TIRES NEED ROTATED. CAR RETURNED AND DRIVEN UNTIL THIS OCCURRENCE. FORD SERVICE DEPARTMENT STATES NO ISSUE WITH POWER STEERING AND IS AGAIN BLAMING TIRES, HOWEVER LAST SERVICE RECEIPT REPORTS "GTIRE TIRES CHECKED GOOD AT THIS TIME."