NHTSA Complaint #11031726 — 2012 FORD FOCUS

I OWN A 2012 FORD FOCUS. WHILE DRIVING AT VARYING SPEEDS, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN LEFT OR RIGHT. I HAVE TAKEN IT IN TO A FORD DEALERSHIP FOR DIAGNOSTICS THIS PAST WEEK, HOWEVER, THEY SIMPLY BLEW ME OFF, STATING THAT THERE WAS RECALL FOR THE PROBLEM. I TOOK THE VEHICLE TO MY PRIVATE MECHANIC YESTERDAY AND HIS DIAGNOSIS WAS THAT THE ELECTRONIC EPAS MODULE WITHIN THE POWER STEERING SYSTEM FAILED. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000 MILES. I HAVE HAD THE FOUR TIRES REPLACED ALSO YESTERDAY AND I GOT MERELY SOME RELIEF FROM THE STIFF STEERING WHEEL WHEN DRIVING FAST, AS OPPOSED TO WHEN I DRIVE SLOWLY. IN FACT, THE STEERING STIFFENS COMPLETELY WHEN MOVING THE VEHICLE FROM A PARKED POSITION.