NHTSA Complaint #11031703 — 2012 ACURA TSX

STARTED MY CAR AND GOT "CHECK POWER STEERING SYSTEM" ERROR ON MY DASH WHILE BACKING OUT INTO THE ROAD...CAR HAD NO POWER STEERING. I DID MANAGE TO DRIVE THE CAR HOME AND THE NEXT DAY CALLED THE DEALER. WAS INFORMED IT WAS MOST LIKELY THE EPS (ELECTRONIC POWER STEERING) MODULE AND WOULD BE $980 FOR HE REPAIR. UPON FURTHER INVESTIGATION I'VE LEARNED THAT THIS CAN LOCK THE STEERING WHEEL WHILE DRIVING! THE DEALERSHIP NOR ACURA THOUGHT THIS WAS A BIG DEAL OR A SAFETY HAZARD WHEN I SPOKE TO THEM...DEALER DIDN'T EVEN TELL ME TO STOP DRIVING THE CAR WHEN I ASKED THEM IF IT WAS SAFE FOR ME TO COMMUTE AN HOUR EACH WAY VIA INTERSTATE. ACURA OPENED A TICKET AS I REQUESTED "GOODWILL FIX" AND WAS DENIED ANY ASSISTANCE AS I DRIVE MY CAR TO MUCH AND THEY DIDN'T HAVE MANY REPORTS OF THIS ISSUE AND AGAIN DIDN'T FIND IT TO BE A SAFETY HAZARD. I TOOK MY CAR TO THE LOCAL DEALER AND REQUESTED A LOANER CAR UNTIL THE STEERING WAS FIXED. I AM OUT $980 AND HAVE LEARNED THE MANUFACTURER WONT BACK THEIR PRODUCT UNLESS IT KILLS SOMEONE...GOOGLE SEARCH SHOWS THIS HAPPENING TO MANY TSX OWNERS BUT DIDN'T SEEM TO MATTER TO ACURA. WE ARE A LONG TIME HONDA/ACURA FAMILY AND THIS SHOULDN'T BE FAILING ON A 5 YEAR OLD CAR, MAJOR SAFETY CONCERN.