NHTSA Complaint #11031572 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED. NO WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED TO THE SIDE OF THE ROAD. THE CONTACT CALLED THE DEALER WHERE THE VEHICLE WAS PURCHASED FROM ALBION MOTORS FORD LOCATED IN ALBION MICHIGAN AND WAS ADVISED TO BRING THE VEHICLE IN TO THE NEAREST FORD DEALER. THE VEHICLE WAS TOWED TO THE DEALER LA FONTAINE FORD IN GLADWIN MICHIGAN THAT DETERMINED THAT THE VEHICLE HAD EXPERIENCED AN ENGINE FAILURE AND NEEDED A NEW ENGINE. THE MANUFACTURER SENT AN INVESTIGATOR FROM HEADQUARTERS, WHO EVALUATED THE VEHICLE AND DIAGNOSED THE CAUSE OF THE FAILURE AS A FRACTURED SERPENTINE VALVE AND GOT CUT BETWEEN CRANK CASE AND MOTOR CAUSING FOR THE ENGINE TO SEIZED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CASE WAS FILED NUMBER: CAS13226467. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.