NHTSA Complaint #11031430 — 2015 FORD TRANSIT

I AM A NHTSA REGION 10 OFFICE EMPLOYEE. I RENTED A 2015 FORD TRANSIT VAN, LICENSE PLATE #[XXX], FROM ZIPCAR ON 7/25/17 FOR THE ENTIRE DAY FOR A WORK RELATED EVENT. A FELLOW NHTSA STAFF PERSON RAN A VIN CHECK ON THE VEHICLE BY PHONE AND DETERMINED THERE WAS AN OPEN RECALL ON THE VAN. UNFORTUNATELY, I DID NOT WRITE DOWN THE VIN# OF THE SPECIFIC VEHICLE BUT WAS PROVIDED ASSISTANCE FROM NHTSA STAFF TO IDENTIFY THE # AS [XXX] (SEE THE ATTACHED DOCUMENT PROVIDE TO ME BY NHTSA STAFF PERSON, [XXX]). I THEN CONTACTED ZIPCAR AND PUT IN A REQUEST FOR ASSISTANCE, SPENDING TIME ON THE PHONE WITH CUSTOMER SERVICE AGENTS, FIRST A PERSON APPARENTLY BASED IN MEXICO, THEN ANOTHER BASED IN BOSTON. THE LAST PERSON WOULD NOT PROVIDE ME THE NAME OR CONTACT INFORMATION FOR ANY "LOCAL FLEET TEAM" MANAGER THAT WOULD LIKELY BE RESPONSIBLE FOR REPAIR/MAINTENANCE ON THE VEHICLE IN SEATTLE. I DID SPEAK WITH [XXX] (BATCH #[XXX]; HE WOULD NOT PROVIDE ME HIS LAST NAME, BUT GAVE ME HIS BATCH #...AN EMPLOYEE ID#). I HAVE NOT BEEN CONTACTED BY ANY OTHER ZIPCAR REPRESENTATIVES SINCE. I AM CONCERNED THAT ON THE DATE I RENTED THE VEHICLE THERE WERE OPEN, UNMITIGATED RECALLS OF WHICH I WAS NOT MADE AWARE BY ZIPCAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR