NHTSA Complaint #11030867 — 2012 JEEP GRAND CHEROKEE

ON AUG. 29 2017 MY AIRBAG LIGHT CAME ON. I TOOK THE VEHICLE TO MULLANE MOTORS IN LOCKPORT NY, FOR REPAIR. I WAS TOLD A SIDE IMPACT AIR BAG SENSOR HAD SHORTED OUT AND NEEDED REPLACING, AND SPENT $332.57 TO HAVE IT FIXED. WHEN I ARRIVED TO PICK UP MY JEEP, I WAS TOLD THAT THE SAME SENSOR WAS STILL 'SHORTING OUT' AND THAT STANDARD OPERATING PROCEDURE WAS TO REPLACE THE OCCUPANT RESTRAINT CONTROL MODULE. I ASKED WHEN THAT COULD BE COMPLETED AND WAS TOLD THAT THE 'PART IS UNAVAILABLE,' IN ANY WAY SHAPE OR FORM, AND THAT IT WAS UNKNOWN WHEN OR IF AT ALL THIS PART WOULD EVER BE AVAILABLE. I TELPHONED FIAT CHRYSLER CORP IN AUBURN HILLS, MI CONCERNING THIS ISSUE, AND WAS TOLD THE SAME THING, THAT THE PART IS 'CURRENTLY UNAVAILABLE AND ON NATIONAL BACK ORDER' WAS GIVEN A CASE NUMBER, AND WAS TOLD I WOULD BE CALLED BACK IN 24 TO 48 HOURS. NO ONE CALLED ME BACK. I TELEPHONED THE COMPANY AGAIN A WEEK LATER AND WAS AGAIN TOLD SOMEONE WOULD CALL ME BACK IN 24 TO 48 HOURS. IT HAS NOW BEEN A WEEK, AND I HAVE NOT HEARD FROM CHRYSLER. AT THIS TIME, MY AIRBAG LIGHT IS STILL ON, AND IT IS INDICATED IN MY OWNERS MANUAL THAT MY AIRBAGS MAY NOT FUNCTION IN A COLLISION, WHICH I FEEL MAKES MY VEHICLE UNSAFE TO DRIVE.