NHTSA Complaint #11030865 — 2013 FORD FUSION

MY VEHICLE HAD A RECALL JUST OVER A YEAR AGO TO GET ALL FOUR DOOR LATCHES REPLACED DUE TO THE SAFETY RISK OF IT BREAKING AND NOT SECURING THE DOOR DURING MOVEMENT. WE HAD THE VEHICLE SERVICED IN JUNE 2016 AND IN SEPTEMBER 2017 THE LATCH FAILED ON THE FRONT PASSENGER DOOR. THIS FAILURE WAS THE EXACT SAME TYPE THAT WAS STATED IN THE INITIAL RECALL. UPON TALKING TO A LOCAL FORD DEALER THEY SAID IT WOULD BE COVERED UNDER A TWO YEAR WARRANTY. THIS WAS NOT THE CASE AND DUE TO THE FACT THAT THE RECALL WAS ALREADY SERVICED THEY WOULD NOT OPEN ANOTHER CLAIM. WHILE TALKING TO ON OF THE SERVICE PROVIDERS HE STATED THAT THE LATCHES WERE NOT A NEW MODEL AND JUST WERE REPLACED WITH THE SAME MODEL THAT WAS PREVIOUSLY ON IT AND WAS JUST A NEW PART. IF A PART IS RECALLED I'D EXPECT A NEW VERSION THAT EXCEEDS THE SAFETY STANDARDS TO BE INSTALLED. I ATTEMPTED TO CONTACT FORD CUSTOMER SERVICE WITH NO HELP AND HAVE SINCE FILED A CLAIM WITH THE BETTER BUSINESS BUREAU.