NHTSA Complaint #11030849 — 2014 HARLEY-DAVIDSON FLHTK

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11030849
Vehicle	2014 HARLEY-DAVIDSON FLHTK
Component	ENGINE
Date of Incident	August 21, 2017
Date Filed	October 2, 2017
Mileage	10,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

TRAVELING AT HIGHWAY SPEED THE CHECK ENGINE LIGHT AND OVERHEAT LIGHT CAME ON. I IMMEDIATELY PULLED OVER AND SHUT OFF THE ENGINE. AFTER CONSULTING WITH LOCAL HD DEALER BY PHONE WAS ADVISED TO HAVE THE BIKE TOWED TO THE DEALER FOR REPAIR (PER HD MEMO). PROBLEM WAS DETERMINED TO BE A FAULTY WATER PUMP WHICH CAUSED THE ENGINE TO OVERHEAT. DEALER STATED, AND CONFIRMED AT OTHER HD DEALERS, THAT THEY HAVE NOT BEEN ABLE TO KEEP THESE WATER PUMPS IN STOCK DUE TO THE HIGH FAILURE RATE. NECESSITY TO SHUT DOWN THE ENGINE DUE TO OVERHEATING CAUSED AN UNSAFE CONDITION DUE TO REMAINING ALONGSIDE THE HIGHWAY UNTIL A TOW VEHICLE COULD MOVE BIKE. THIS IS A KNOWN FAILURE ON 2014 HD MOTORCYCLES WITH "TWIN COOLING" ACCORDING TO SEVERAL DEALERS. ONCE REPLACED, THE NEW PUMP MOTORS FUNCTION PROPERLY.

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