NHTSA Complaint #11030784 — 2012 FORD FUSION

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 50 MPH, THE ELECTRIC POWER STEERING AUTOMATICALLY TURNED OFF. THE SERVICE POWER STEERING AND THE SERVICE ADVANCE TRAC WARNING LIGHTS ILLUMINATED. THE CONTACT'S WIFE PULLED OVER TO THE CLOSEST PARKING LOT. THE CONTACT DROVE THE VEHICLE TO THE DEALER TAYLOR FORD LOCATED AT 13500 TELEGRAPH RD, TAYLOR, MI 48180 WHERE THE POWER STEERING GEAR NEEDED TO BE REPLACED AND REPROGRAMED THE POWER STEERING MODULE. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE OCCURRED 2 OTHER TIMES. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THERE WAS NOTHING THEY COULD DO AND A COMPLAINT HAD BEEN FILED WITH THE MANUFACTURER. A CASE NUMBER WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 118,000.