NHTSA Complaint #11030659 — 2012 JEEP GRAND CHEROKEE ELECTRONIC STABILITY CONTROL (ESC)

Complaint Details

ODI Number	11030659
Vehicle	2012 JEEP GRAND CHEROKEE
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	November 4, 2016
Date Filed	September 30, 2017
Mileage	50,000 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

ALTERNATOR / ELECTRICAL ISSUES- NOVEMBER 4, 2016 MY WIFE WAS TAKING OUR SON TO SCHOOL WHEN SHE BEGAN GETTING A BURNING SMELL FROM UNDER THE HOOD. AFTER DROPPING OFF MY SON, SHE PULLED OVER AND NOTICED SMOKE COMING FROM UNDER THE HOOD. SHE CUT THE CAR OFF, INITIALLY THINKING IT JUST OVERHEATED. WE LEFT THE CAR IN THE SCHOOL PARKING LOT OVERNIGHT HOPING IT WOULD START UP THE NEXT DAY. I TRIED TO START THE CAR, BUT IT WOULDN'T START AND THE KEY GOT STUCK IN THE IGNITION. AFTER HAVING IT TOWED TO A MECHANIC, WE LEARNED THAT THE ALTERNATOR SUDDENLY FAILED, DRAINING THE BATTERY AND CAUSING THE ENGINE STALL. THIS IS MY SECOND TIME SUBMITTING THIS COMPLAINT WITH NO RESPONSE FROM YOUR ORGANIZATION.

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