NHTSA Complaint #11030655 — 2016 FORD TRANSIT CONNECT

VAN WENT INTO "LIMP" MODE WHILE DRIVING ON BUSY ROADWAY. TOWED TO FORD DEALER. THROTTLE BODY REPLACED. DEALER LISTED "RECALL 17B28". I HAD NOT RECEIVED RECALL NOTICE. CONTACTED FORD. ADVISED: "YOUR PATIENCE IS GREATLY APPRECIATED. I WAS ABLE TO VERIFY THAT YOU DO HAVE PROGRAM 17B28 TITLED ELECTRONIC THROTTLE BODY REPLACEMENT OPEN ON YOUR VEHICLE. THIS IS ACTUALLY NOT A RECALL, BUT A CUSTOMER SATISFACTION PROGRAM (CSP). UNDER THIS CSP, FORD MOTOR COMPANY HAS AUTHORIZED YOUR DEALER TO REPLACE THE ELECTRONIC THROTTLE BODY FREE OF CHARGE (PARTS AND LABOR) UNDER THE TERMS OF THIS PROGRAM. THIS CSP IS ACTIVE UNTIL SEPTEMBER 30, 2018, REGARDLESS OF MILEAGE." I HAD NOT BEEN NOTIFIED OF THIS PROGRAM OR THE DEFECT WHICH WOULD IMMOBILIZE MY VAN WHILE DRIVING. THIS IS VERY DANGEROUS TO LOOSE POWER IN HEAVY TRAFFIC. MOREOVER, AS A SENIOR FEMALE WHO OFTEN DRIVES ALONE AT NIGHT, COULD LEAD TO STRANDING. WHY ISN'T FORD REQUIRED TO EITHER RECALL THE THROTTLE BODY OR NOTIFY CUSTOMERS THEY NEED TO HAVE IT REPLACED? ATTACHING REPAIR DOCUMENT. DEALER SERVICE DEPARTMENT NOT ONLY LISTED THIS AS A RECALL, BUT TOLD US IT WAS A RECALL. WE INSISTED WE HAD NOT RECEIVED NOTICE AND CONTACTED FORD. THE ABOVE STATEMENT WAS MADE DURING A "LIVE CHAT" TODAY AT 2:30 P.M. REPAIR PAPERWORK ATTACHED.