NHTSA Complaint #11030615 — 2013 CHRYSLER 300C

I WAS IN A CAR ACCIDENT IN JULY . MY CAR WAS TOWED TO CHRYSLER IN ALEX VA MY CAR WAS DIAGNOSED CORRECTLY THE CAR STALLED WAS SMOKING STEERING BRAKES AIR BAG ALL WERE ISSUES. DEALER HAD MY CAR 7/29-9/6.MY CAR STEERING WHEEL WAS TIGHT DRIVING I REPORT IT TO THE DEALER VERBALLY BY EMAIL WITH NO RESPONSE. TWO WEEKS AFTER RECEIVING MY CAR BACK IT SAFE BATTERY MODE LIGHT CAME ON AND BROKE DOWN I RECEIVED A JUMP START TWICE TO RESTART MY CAR. I SLOWLY DROVE OF APPLY LITTLE PRESSURE TO THE BRAKES THE SAFE BATTERY MODE LIGHT LIGHT CAME ON BRAKE ABS LIGHT EMERGENCY BRAKE LIGHT ENGINE LIGHT OTHER WARNING LIGHTS I HAD TO CONTROLL THE STEERING WILL TRYING TO APPLY BRAKES TO DRIVE WITH WAS DIFFICULT WHILE THE DASH IS BLANKING ORANGE AND ON AND OFF. I STOP THE CAR HAD IT TOWED TO CHRYSLER DEALERSHIP TO LEARN WHEN CALLING A 1800 NUMBER MY CAR WAS ON A RECALL LIST FOR ALTERNATOR. I CONTACT CHRYSLER CUSTOMER CARE TO RESOLVE THE RECALL TOLD THERE IS NO RESOLUTION FOR THIS RECALL. I INFORMED OF MY FEARS OF SAFETY AND ASKED FOR A SOLUTION TO AT LEAST RECEIVED A LOANER CAR UNTIL THE RECALL SOLUTION IN 2018 WOULD TAKE PLACE FOR REPAIRS. I WAS YELLED AT HUNG UP ON FOR ASKING FOR A REPLACEMENT RESOLUTION AND TOLD TO HAD THE SAME RECALL PART PLACE IN MY CAR AND PAY FOR IT AND SUBMIT THE RECEIPT TO CHRYSLER FOR REFUND. I INFORMED CHRYSLER I DON'T FEEL SAFE AND FEARFUL OF DOING THIS DUE TO MY EXPERIENCE AND NO SAFE WAY TO ENSURE THAT THIS WOULD NOT CAUSE A FIRE ANOTHER LOSS OF POWER AND CAUSES A ACCIDENT. I WAS TOLD BY CHRYSLER CUSTOMER CARE EACH TIME I CALLED THAT MY ONLY OPTION IS TO REPLACE THE ALTERNATOR WITH ANOTHER ALTERNATOR THAT IS ON RECALL OR WAIT UNTIL CHRYSLER MAKE THE RECALL SOLUTION WHICH THE NEW PART WILL BE AVAILABLE IN 2018 I WOULD HAVE TO LET THE CAR SIT UNRESOLVED AND NOT REPAIRED. I FEEL FORCED INTO THIS OPTION BY CHRYSLER AND THE DEALERSHIP AUTO SERVICE MANGER MIKE