NHTSA Complaint #11030582 — 2013 HYUNDAI TUCSON

ON SEPT. 9TH 2017 WE WERE EVACUATING FROM HURRICANE IRMA. WE HEADED NORTH FROM GA. ON I-77 IN N.C ALL THE LIGHTS CAME ON AND CAR SLOWED DOWN. WE PULLED OVER AND SHUT IT OFF. WHEN TURNING IT BACK ON A LOUD HORRIBLE NOISE WAS COMING FROM THE FRONT. WE WERE ABLE TO SLOWLY GET OFF THE EXIT. WE FOUND A MECHANIC SHOP AND TOOK IT THERE TO SEE IF THEY COULD TELL US WHAT IT WAS. THE CAR NEVER GAVE US ANY WARNINGS OR LIGHTS CAME ON PRIOR TO THIS. WHEN WE PURCHASED THE CAR IN 2016, WE HAD TAKEN IT TO THE HYUNDAI DEALER WE BOUGHT IT FROM DUE TO A KNOCKING NOISE COMING FROM THE FRONT. WE TOOK IT ABOUT 3 TIMES AND TO NO AVAIL THEY DIDN'T FIND ANYTHING. WE PURCHASED THE CAR WITH ALMOST 35,000 MILES AND IT WAS AT 78,000 MILES WHEN IT LEFT US STRANDED IN NC. ON MONDAY 9/11/17 THE MECHANIC CALLED US AND TOLD US HE FOUND OIL AND METAL SHAVINGS IN THE PAN AND THAT THE ENGINE HAD FAILED. WE'VE ONLY HAD THIS CAR FOR 1 1/2 YRS. NOW NOT ONLY WE WERE OUT OF POCKET FOR 4 NIGHTS AT A HOTEL, WE HAD TO RENT A UHAUL TO TRANSPORT THE CAR BACK TO GA. FILED A COMPLAINT WITH HYUNDAI ON 9/16/17. THEY GOT BACK TO ME ON 9/28 AND 9/29. I WAS TOLD THE SAVANNAH HYUNDAI DEALER WANTS US TO TOW THE CAR TO THEIR SERVICE DEPT. AT OUR EXPENSE PLUS WE WOULD HAVE TO PAY THEM $400 SO THEY CAN DO A FULL INSPECTION ON OUR CAR. THE SAME CAR I WAS BRINGING TO THEM WITH ISSUES BEFORE WE WERE OUT OF WARRANTY. I AM AWARE OF A LOT OF ISSUES WITH THESE ENGINES AND THEY NEED TO BE RECALLED AND REPLACED.