NHTSA Complaint #11030236 — 2015 CHEVROLET TRAVERSE

TL* THE CONTACT OWNS A 2015 CHEVROLET TRAVERSE. WHILE DRIVING VARIOUS SPEEDS, THERE WAS A TICKING NOISE UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO LOU BACHRODT CHEVROLET (7070 CHERRYVALE N BLVD, ROCKFORD, IL 61112, PHONE NUMBER: (815) 332-3000) WHERE IT WAS MISDIAGNOSED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HARMONIC BALANCER FAILED AND CAUSED THE ENGINE TO SPARK. THE HARMONIC BALANCER NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TOWED BACK TO THE DEALER WHERE IT WAS RE-DIAGNOSED THAT THE HARMONIC BALANCER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER PROVIDED CASE NUMBER: 83298884002 AND INFORMED THE CONTACT TO FOLLOW-UP WITH THE BBB. THE APPROXIMATE FAILURE MILEAGE WAS 57,870.