NHTSA Complaint #11030210 — 2012 FORD FOCUS

TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING FAILED. THE CONTACT STATED THAT THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN LEFT OR RIGHT. IN ADDITION, WHEN THE FAILURE BEGAN APPROXIMATELY ONE YEAR AGO, IT COULD BE CORRECTED BY RESTARTING THE VEHICLE. THE CONTACT STATED THAT THE FAILURE HAS BECOME PROGRESSIVELY WORSE AND THE VEHICLE EXHIBITED A COMPLETE LOSS OF POWER STEERING ABILITY WHILE DRIVING VARIOUS SPEEDS. PHIL LONG FORD IN COLORADO SPRINGS, COLORADO DIAGNOSED THAT THE ELECTRONIC EPAS MODULE WITHIN THE POWER STEERING FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.