NHTSA Complaint #11030117 — 2009 DODGE JOURNEY AWD AIR BAGS

Complaint Details

ODI Number	11030117
Vehicle	2009 DODGE JOURNEY AWD
Component	AIR BAGS
Date of Incident	September 20, 2017
Date Filed	September 27, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

RECIEVED A PETTER IN MAIL ABOUT A RECALL FOR MY CAR. THERE WAS AN ERROR IN THE POWER SUPPLY UNIT THAT COULD EITHER MAKE THE AIRBAG DEPLOY RANDOMLY WOTHOUT WARNING OR PREVENT IT FROM OPENING AT ALL IN THE EVENT OF AN ACCIDENT CALLED DEALERSHIP IN REFERENCE TO RECALL, WAS TOLD THEY DID NOT HAVE THE PART NESSESARY AND DID NOT KNOW WHEN THEY WOULD HAVE THE PART AND TO CALL BACK NEXT WEEK CALLED BACK NEXT WEEK AND WAS TOLD TO LEAVE A MESSSAGE THAT WOULD BE RETURNED, IT NEVER WAS. WENT IN PERSON AND WAS TOLD THEY HAD NO RECORD OF ME CALLING AND THEY STILL DID NOT HAVE THE PART.

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