NHTSA Complaint #11030104 — 2011 CHEVROLET CRUZE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11030104
Vehicle 2011 CHEVROLET CRUZE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

GOT THE CAR FROM DRIVETIME ON 04/25/16 FROM DRIVETIME IN HIGHLAND INDIANA. NOT EVEN 30 DAYS WHEN I WAS DRIVING TO GO TO WORK SOMETHING POPPED UP ON MY SCREEN SAYING A/C CUTTING OFF DUE TO ENGINE OVER HEATING. I PULLED OVER AND CALLED AEVEREX AND PEPBOYS AND WAS TOLD TO NOT DRIVE THE CAR. AEVEREE DONEX HAD TO HAVE A TOW COMPANY COME AND HAVE THE CAR TOWED WHICH MY CAR WAS IN THE SHOP FOR 2 TO 3 DAYS BECAUSE THEY DIDNT HAVE THE PART. GOT MY CAR BACK ON 5/17/16. I HAVE A LIST OF THINGS THAT HAD TO BE DONE TO THE CAR. NOW THE CAR IS DOING THE SAME THING AGAIN. A/C CUTTING OFF DUE TO OVER HEATING. LOOKED UNDER THE HOOD AND THE COOLANT IS LEAKING AND THE RESERVOIR IS EMPTY. IT DIDNT GIVE OFF NO NOTICED THAT SOMETHING WAS WRONG WITH THIS CAR THE CAR. IM TAKING THIS CAR TO THE SHOP ONCE AGAIN FOR THE SAME PROBLEM. I LOOKED ONLINE AND COME TO FIND OUT THE 2011 CHEVY CRUZE HAS A RECALL ON THE CRUZE DUE TO COOLANT LEAKING. I ALSO HAD TAKEN IT TO THE SHOP AND WAS TOLD IT WAS THE WATER PUMP WHICH I ALREADY HAD IT REPLACED ONCE. I ALSO EMAILED THE GM AND EXPLAINED MY ISSUE AND WAS TOLD THAT THEIR WAS NO RECALL ON MY CAR WHICH I FIND TO BE UNTRUE. SOMETHING IS WRONG WITH THIS CAR. I ALSO HAVE THE PAPERS FROM PEP BOYS ON WHAT WAS DONE THE 1ST TIME. ONCE I GET IT TO THE SHOP TOMMOROW I WILL UPDATE WHAT WAS DONE AGAIN.

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