NHTSA Complaint #11029957 — 2009 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11029957
Vehicle	2009 FORD ESCAPE
Component	STEERING
Date of Incident	September 20, 2017
Date Filed	September 26, 2017
Mileage	131,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

TL* THE CONTACT OWNS A 2009 FORD ESCAPE. ON SEVERAL OCCASIONS, WHILE ATTEMPTING TO DRIVE, THE POWER STEERING ASSIST ABILITY WAS LOST. AS A RESULT, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AKINS FORD (220 W MAY ST, WINDER, GA 30680 (800) 282-7872) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN ASSEMBLY AND POWER STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 131,000.

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