NHTSA Complaint #11025370 — 2010 FORD ESCAPE

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING 55 MPH, THE POWER STEERING FAILED TO TURN LEFT OR RIGHT WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT TURNED OFF AND RESTARTED THE ENGINE AND THE STEERING WHEEL REQUIRED EXCESSIVE FORCE IN ORDER TO MAKE A TURN. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE DEALER (ADVANTAGE FORD LINCOLN, 1031 CENTRAL AVE, DUARTE, CA 91010) WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL; THEREFORE, THE CONTACT WOULD HAVE TO PAY FOR THE REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 92,000. THE VIN WAS NOT AVAILABLE.