NHTSA Complaint #11025348 — 2007 SUBARU IMPREZA AIR BAGS

Complaint Details

ODI Number	11025348
Vehicle	2007 SUBARU IMPREZA
Component	AIR BAGS
Date of Incident	July 13, 2017
Date Filed	September 25, 2017
Mileage	105,540 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

BRANDON, THE SERVICE ADVISOR AT SUBARU OF SANTA CRUZ, ATTENDED TO MY SERVICE AND REPAIR NEEDS I HAD IN JULY OF 2017, HOWEVER NOT THE AIRBAG RECALL. WHEN I ENTERED THE SERVICE AREA I WENT OVER MY CONCERNS WITH THE VEHICLE AND WHAT SERVICES I NEEDED. I ALSO ASKED BRANDON TO LOOK UP AND TAKE CARE OF THE AIRBAG RECALL FOR THE VEHICLE. HE SAID THAT HE WOULD CHECK THAT OUT FOR ME. I LEFT THE VEHICLE FOR A FEW DAYS AND CAME BACK TO PICK IT UP. I FIGURED AIRBAG RECALLS ARE TOP PRIORITIES AT SUBARU AND THAT EVERYTHING WAS REMEDIED. AFTER LEAVING THE DEALER I TOOK A CLOSER LOOK AT THE 5 PAGES OF CRYPTIC PAPERWORK THAT BRANDON HAD HANDED ME AND FOUND NO MENTION OF THE RECALL REPAIR. 16 PEOPLE HAVE DIED AS A RESULT OF THIS DEFECT AS OF 3/17. I AM COMPLAING THAT THIS OVERSIGHT BY SUBARU OF SANTA CRUZ, HAVING MY VEHICLE IN THEIR POSSESION AND NOT TAKING CARE OF THE SAFETY ISSUE IS UNACCEPTABLE.

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