NHTSA Complaint #11024932 — 2016 KIA SORENTO

ABNORMAL TIRE WEAR. CHUNKS OF TREAD MISSING FROM TWO FRONT TIRES. I AM ORIGINAL OWNER OF VEHICLE. AS INSTRUCTED BY DEALER, VEHICLE SERVICED ON 5/19/17 AT 15,345 MILES. SERVICE INCLUDES TIRE ROTATION AND ALIGNMENT. MULTIPOINT INSPECTION REVEALS TIRES AT 7 LF 7 RF 8 LR 8 RR, BRAKES FRONT 7 & 7, REAR 8 & 8. ON 9/18/17, AT 17,972 MILES, VEHICLE PRESENTED TO DEALER FOR RECALL REPLACEMENT OF FRONT DOOR HANDLES. DURING THIS VISIT, VEHICLE INSPECTION REVEALS TWO FRONT TIRES WEARING ABNORMALLY. MULTI POINT INSPECTIONS REVEALS 6 LF 6 RF 6 LR 6 RR. FRONT BRAKES 8 & 8, REAR BRAKES 7 1/2 & 7 1/2. SERVICE ADVISER SUGGEST ALIGNMENT. SERVICE ADVISER REPORTS VEHICLE ALIGNMENT ONLY NEEDED MINOR ADJUSTMENT, NOT SIGNIFICANT TO PRODUCE THE WEAR AND APPARENT LOSS OF TREAD PRESENTING ON TWO FRONT TIRES. SERVICE ADVISER MAKES INQUIRES ON ANY EXTREME DRIVING CONDITIONS INCLUDING EXTENSIVE DRIVING ON GRAVEL ROADS OR EXTREME STOPPING. AS THE SOLE DRIVER OF VEHICLE I CAN ATTEST THAT VEHICLE HAS NOT BEEN PLACED IN ANY EXTREME DRIVING SITUATION. VEHICLE DRIVEN APPROXIMATELY 650 MILES PER MONTH. DEALER SERVICE ADVISER STATES HE HAS NEVER SEEN THIS IN 20 YEARS. HE EXPLAINS THAT AT THE NEXT OIL CHANGE, VEHICLE MILEAGE AT AROUND 20,000 MILES, TIRES WILL BE CHECKED AND THEN ROTATED AT THE NEXT SCHEDULED TIME. THE MULTI POINT INSPECTION DOCUMENTATION DOES NOT DENOTE ANY ABNORMAL TIRE WEAR.. ALL SYSTEMS CHECKED GREEN ON DEALER DOCUMENTATION. PHOTOS OF FRONT TIRES ATTACHED.