NHTSA Complaint #11024520 — 2017 SUBARU OUTBACK

SEPTEMBER 9TH 2017, OUR OUTBACK WAS INVOLVED IN AN ACCIDENT ON A MIXED RESIDENTIAL/COMMERCIAL STREET INTERSECTION, WHEN IT WAS HIT ON THE LEFT FRONT WHEEL, HARD ENOUGH TO SPIN THE CAR SO THAT THE LEFT REAR CORNER MADE CONTACT WITH THE OTHER VEHICLE. THE IMPACT RESULTED IN SERIOUS INJURIES REQUIRING HOSPITALIZATION AND WEEKS OF RECOVERY. THE AIRBAGS & SEATBELT PRE-TENSIONERS DID NOT ACTIVATE. AFTER THE COLLISION, THE "SOS" BUTTON WAS PRESSED, BUT THERE WAS NO RESPONSE FROM STARLINK. SEVERAL DAYS LATER THE STARLINK CONCIERGE CALLED TO ADVISE US THAT THE LIGHTS WERE "ON" AND CHECKING ON OUR WELLBEING. THEY WERE UNAWARE THAT THE VEHICLE HAD BEEN IN AN ACCIDENT SEVERAL DAYS PRIOR, NOR DID THEY HAVE ANY RECORD THAT THE "SOS" BUTTON HAD BEEN ACTIVATED. THE CAUSE OF THE NON-ACTIVATION IS STILL UNDER INVESTIGATION BY OUR INSURANCE AND SUBARU