NHTSA Complaint #11024246 — 2008 SCION XD

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11024246
Vehicle	2008 SCION XD
Component	SERVICE BRAKES
Date of Incident	April 1, 2017
Date Filed	September 19, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

RECEIVED RECALL NOTICE APRIL 2017. CALLED LOCAL TOYOTA DEALER FOR APPT. WAS TOLD 3-5 DAY TIMEFRAME FOR PARTS. NO RESPONSE SO CALLED AGAIN JUNE 2017. WAS TOLD PARTS WOULD BE IN ON THE 23RD. JULY 2017 WITH NO RESPONSE WENT TO NEXT LEVEL & CALLED SCION CUSTOMER SERVICE CENTER. PERSON I VOICED MY CONCERNS TO PUT ME ON HOLD & CALLED MY LOCAL DEALER WHO TOLD HER SOME PARTS CAME IN & SOME DID NOT. WILL CALL ME WHEN THEY DO. CASE # GIVE TO ME FOR REFERENCE BY SCION CENTER IS 1707180347. THERE ARE 3 RECALLS. AUGUST 2017 STILL NO UPDATE & TOOK IT TO THE NEXT LEVEL BY WRITING TO NHTSA IN WASHINGTON, DC. DUE TO MY CONCERNS FOR THE SAFETY OF MY DAUGHTER WHO UTILIZES THIS VEHICLE & ONE OF THE RECALLS REFERS TO BRAKES. IT IS NOW SEPTEMBER 19, 2017 & NO RESPONSE TO ANY OF MY INQUIRIES & STILL NO WORD ON MY REPAIRS BEING MADE. I HAVE EXHAUSTED ALL MEANS TO GET THESE PROBLEMS RECTIFIED. THE RECALL NOTICE SPECIFICALLY STATES TO HAVE THE REMEDY PERFORMED ASAP! IT IS NOW 5 MONTHS SINCE MY FIRST ATTEMPT TO REMEDY THIS & STILL NO REPAIRS. WHAT IS MY NEXT OPTION TO GET THIS PROBLEM RESOLVED & PROTECT THE WELL BEING OF MY FAMILY?

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