NHTSA Complaint #11024186 — 2011 CHEVROLET TAHOE

WE HAVE A CRACK ON THE DASHBOARD AROUND THE AIRBAG. WE HAVE BEEN TRYING FOR SEVERAL MONTHS TO GET GM TO FIX THE CRACK AND THE 1ST OPTION FROM A LOCAL DEALERSHIP WAS TO REFER US TO A MAN THAT COULD FILL IT IN CAN PAINT IT TO MATCH. A 3 YEAR OLD CHILD USING SILLY PUDDY COULD HAVE DONE A BETTER JOB AND THE CRACK WAS STILL THERE. OUR NEXT TRY WAS TO TAKE IT BACK TO THE DEALERSHIP WHERE WE PURCHASED IT AND THEY SAID THEY COULDN'T FIX IT AND REFERRED US TO A COMPANY DOWN THE STREET TO REPAIR IT. THAT COMPANY WAS A CAR ACCESSORY STORE THAT SAID THEY DIDN'T DO THAT TYPE OF WORK. THEN I EMAILED GM BECAUSE MY RESEARCH ON THE INTERNET REVEALED THAT THIS WAS A PROBLEM FOR SEVERAL GM MODELS. SO I EMAIL GM, WHO FIRST TOLD ME THAT IT WASN'T ANYTHING THEY COULD DO. AFTER I EXPLAINED I WAS A LOYAL CUSTOMER FOR SOME 30+ YEARS AND WHEN I PURCHASED THIS PARTICULAR VEHICLE, WE ALSO BOUGHT A SILVERADO PICKUP AT THE SAME TIME. THEN I WAS REFERRED TO SOMEONE ELSE AND OVER A PERIOD OF 3 WEEKS, I FINALLY GO TO SPEAK WITH A PERSON WHO INSTRUCTED ME TO TAKE IT BACK TO THE LOCAL DEALERSHIP AND LET THEM GET AN ESTIMATE OF HOW MUCH IT WOULD COST. THEY FIGURED THE COST AT $800.00 AND TOLD US WE HAD TO PAY $500.00 AND THEY WOULD COVER $300.00. I CAN'T SEE WHY WE MUST PAY FOR A DESIGN DEFECT THAT WE COULD NOT HAVE PREVENTED FROM HAPPENING. I PAID A LOT OF MONEY FOR THIS CAR AND I HAVE DONE EVERYTHING POSSIBLE TO KEEP IT IN GOOD CONDITION. WHY SHOULD THE CONSUMER HAVE TO PAY FOR FLAWS IN THE DESIGN OF ANY CAR THAT'S BEING SOLD?