NHTSA Complaint #11024104 — 2011 DODGE CHARGER

TL* THE CONTACT OWNS A 2011 DODGE CHARGER. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE BATTERY AND THE LOW POWER MODE WARNING INDICATORS ILLUMINATED. IN ADDITION, THE CONTACT NOTICED A BURNING ODOR COMING THROUGH THE VENTS FROM UNDER THE HOOD. THE VEHICLE WAS TOWED TO NAPLETON'S MID RIVERS CHRYSLER (4951 VETERANS MEMORIAL PKWY, ST PETERS, MO 63376, PHONE NUMBER: (636) 936-3669) WHERE IT WAS DIAGNOSED THAT THE RECALL PART T36 FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED BY THE SERVICE DEPARTMENT AND WAS INFORMED THAT THEY WOULD NOT PAY THE FEE FOR THE PART AND WOULD REIMBURSE THE CONTACT WHEN THE PART BECAME AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 57,503. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.