NHTSA Complaint #11024087 — 2012 CHEVROLET IMPALA

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE DRIVING VARIOUS SPEEDS, WHEN THE CONTACT WOULD MAKE A TURN OR HIT A BUMP IN THE ROAD, HE HEARD AN ABNORMAL POP SOUND WITHOUT WARNING. IN ADDITION, THE CONTACT OBSERVED FLUID LEAKING IN THE FRONT MIDDLE OF THE VEHICLE. THE DEALER (HENDRICK CHEVROLET, 100 AUTO MALL DRIVE, CARY, NC, 27511, 919-439-5132) ADVISED THE CONTACT TO TAKE THE VEHICLE TO A LOCAL CHEVROLET DEALER SINCE THEY WERE OUT OF STATE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (DAN VADEN CHEVROLET SAVANNAH, 9393 ABERCORN ST, SAVANNAH, GA, 31406) WHERE IT WAS DIAGNOSED THAT THE STEERING RACK, BRAKES/ ROTORS, AND TIE ROD NEEDED TO BE REPLACED. ALSO, AN ALIGNMENT WAS NEEDED. THE STEERING RACK, BRAKES/ROTORS, TIE ROD, AND ALIGNMENT WERE REPAIRED. THE CONTACT STATED THAT THE ENGINE NOW SHAKES INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED FOR THE FAILURE. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 8-3209374202. THE FAILURE MILEAGE WAS APPROXIMATELY 86,800.