NHTSA Complaint #11024044 — 2011 DODGE CHARGER

RECALL ON ALTERNATOR ON 8/27/17 I WAS DRIVING ON THE ROAD AND MY CAR JUST STOP RUNNING. I RESTARTED IT AND THE BATTERY SAFE MODE APPEARED ON THE SCREEN. I MADE IT TO MY HOUSE AND MY CAR STOP WORKING ALL TOGETHER. I CALLED EVAN ARENA DODGE TO MAKE A SERVICE APT. THEY STATED THEY WERE BACKED UP AND GAVE ME A DATE 8/8/17 @ 10 AM. I CALLED THE RECALL 9/5/17 AGENT STATED PART WILL NOT BE IN UNTIL 2018. I STATED WHAT I'M I SUPPOSE TO DO WITHOUT A CAR, AGENT STATED THEY WILL APPROVE A RENTAL UNTIL THEN. I CALLED RECALL 9/6-9/8 TO GUARANTEE THAT MY CAR WILL GET THE PROPER CARE AND I WILL NOT BE OUT OF A CAR. CHRIS SERVICE AGENT AT EVAN ARENA DODGE STATES MY CAR PART IS ON RECALL AND THE PART WILL NOT AVAILABLE UNTIL 2018. I STATED I WAS AWARE OF THE ISSUE PER RECALL. CHRIS SERVICE AGENT GAVE ME A BILL OF $99.99 I REFUSED TO SIGN AND PAY FOR IT BECAUSE IT WAS AN ALTERNATOR RECALL ISSUE AND NOT FAULT OF MY OWN. I STATED TO CHRIS SERVICE AGENT,' WHAT ABOUT A RENTAL PER RECALL I WILL BE PROVIDED A RENTAL UNTIL FURTHER NOTICE.' CHRIS STATED I DON'T KNOW WHY THEY SENT OUT THEM LETTERS OUT BECAUSE EVERYONE HAS BEEN COMING UP HERE TO GET THEIR CAR FIXED. I STATED TO CHRIS SERVICE AGENT I'M A VICTIM OF THE RECALLED ALTERNATOR AND I HAVE BEEN WITHOUT A CAR FOR A WEEK AND A HALF. CHRIS LEFT DESK AND TOM SUPERVISOR CAME AND STATED PARTS WILL NOT BE IN UNTIL MARCH 2018. I STATED TO TOM THAT'S NOT MY PROBLEM, I NEED TO GET TO WORK I HAVE 2 JOBS AND NO TRANSPORTATION. I NEED A RENTAL, TOM STATED I WILL EMAIL MY DISTRICT MANAGER AND HE USUALLY GETS BACK TO ME QUICKLY FOR THE APPROVAL OF THE RENTAL, IF IT'S THE RECALL ALTERNATOR. I STATED WELL I HAVE AN APT AT 10 AM PUT IT ON THE DIAGNOSTIC AND YOU SHOULD BE CALLING ME IN AN HOUR. CHRIS SERVICE AGENT CALLED ME AT 12:30 AND STATED IT WAS THE ALTERNATOR AND I STATED WHAT ABOUT THE RENTAL?UNABLE TO COMPLETE MY COMPLAINT DUE TO LACK OF CHARACTER