NHTSA Complaint #11023909 — 2012 HONDA ODYSSEY

I WAS WASHING THE WINDSHIELD ON THE PASSENGER SIDE. I LIFTED UP THE W/S WIPER ELEMENT SUPERSTRUCTURE AND THE WIPER ARM DISLODGED AND SMACKED AND CRACKED THE WINDSHIELD UPON IMPACT. THE WIPERS (BOTH SIDES) OPERATED NORMALLY AND WE HAD JUST RETURNED FROM A VERY RAINY VACATION. THERE WERE NO SIGNS OF ANY ABNORMAL OPERATIONS NOR INSTALLATIONS. I BELIEVE WIPER SUPERSTRUCTURES ARE SUPPOSED TO STAY INSTALLED ONTO THE WIPER ARMS UNTIL CERTAIN PROCEDURES ARE COMPLETED TO DISASSEMBLE, ONE OF WHICH SHOULD NOT BE LIFTING UP FROM THE WINDSHIELD TO AID CLEANING. THE VEHICLE WAS IN OUR DRIVEWAY GETTING WASHED.