NHTSA Complaint #11023644 — 2017 CHEVROLET SPARK

THERE IS A RECALL INCLUDING MY SPARK TO REPLACE THE PASSENGER SIDE AIRBAG. I TOOK MY SPARK TO THE DEALER (BY APPOINTMENT) ON 1 SEPTEMBER TO HAVE THE RECALL AIRBAG CHANGEOVER MADE. IT COULD NOT BE DONE BECAUSE A COUPLER IN THE NEW INSTALLATION WAS FOUND TO BE DEFECTIVE. ANOTHER COUPLER WAS ORDERED, IT ARRIVED AND WAS ALSO FOUND TO BE DEFECTIVE (8 SEPTEMBER). ACCORDING TO THE DEALER AND CHEVROLET CUSTOMER ASSISTANCE, THERE ARE NO OTHER COUPLERS TO BE HAD AND THE ETA FOR A CORRECTLY-MADE COUPLER IS UNKNOWN. I HAVE BEEN TOLD THAT MY CAR, WHICH WAS DISASSEMBLED AND NOW SITS AT THE DEALERSHIP, CANNOT BE REASSEMBLED UNTIL THE NEW AIRBAG IS INSTALLED. WHEN THAT CAN HAPPEN IS, OF COURSE, UNKNOWN. IF THE POINT OF A RECALL IS TO MAKE THE CAR DRIVEABLE, CHEVY HAS FAILED UTTERLY. AS A CONSUMER, I HAD THE EXPECTATION THAT WHEN A RECALL WAS ORDERED, THE DEALER WAS EXPECTED TO CORRECT THE SITUATION IN A TIMELY MANNER. I HAVE ABSOLUTELY NO IDEA WHEN MY SPARK'S PROBLEM WILL BE CORRECTED.