NHTSA Complaint #11023453 — 2013 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11023453
Vehicle	2013 KIA SORENTO
Component	ENGINE
Date of Incident	June 26, 2017
Date Filed	September 14, 2017
Mileage	56,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

MILITARY STATIONED OVERSEAS WITH AN UPCOMING MOVE TO THE USA (MOVED AUGUST 2017).ENGINE LIGHT ILLUMINATED ON JUNE 25 2017. ENGINE KNOCK STARTED ON JUNE 26. TOWED TO DEALERSHIP IN ENGLAND ON JULY 11. CAR WAS RULED INOPERABLE WITH ENGINE FAILURE ON JULY 12. WE WERE FORCED TO LEAVE OUR CAR IN ENGLAND DUE TO PARTS AVAILABILITY AND LACK OF ASSISTANCE FROM KIA. WE STILL HAVE NOT HEARD ABOUT PARTS AVAILABILITY NOR ARE WE IN POSSESSION OF OUR CAR. NEARING 3 MONTHS WITHOUT OUR VEHICLE HAS PUT US IN FINANCIAL DISTRESS.

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