NHTSA Complaint #11023444 — 2011 PORSCHE CAYENNE TURBO ENGINE

Complaint Details

ODI Number	11023444
Vehicle	2011 PORSCHE CAYENNE TURBO
Component	ENGINE
Date of Incident	November 10, 2016
Date Filed	September 14, 2017
Mileage	84,961 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ME

Consumer Description

11/10/2016 WHILE DRIVING ENGINE LIGHT CAME ON, CAR RUNNING VERY ROUGH, TROUBLE STARTING. DEALER VERIFIED AND FOUND NUMEROUS FAULTS. REMOVED LEFT VALVE COVER AND FOUND SCREWS FOR CAM ADJUSTER BROKEN. REMOVED BANK 2 CAM ADJUSTER & VALVE COVER REMOVED OIL PAN TO RETRIEVE BROKEN PIECES OF SCREWS FROM ACTUATOR. REPLACED BOTH BANK 1&2 CAM ADJUSTERS. RESET CAM ADJUSTER TIMING.-DURING TEST DRIVE VEHICLE STARTED RUNNING ROUGH & CHECK ENG. LIGHT CAME ON. DIAGNOSIS.-DEFECTIVE CYLINDER 2 IGNITION COIL. 6/15/2017 DEALER NOTIFIED THAT ENTIRE DASHBOARD WAS LIT UP AND VEHICLE RUNNING VERY ROUGH. PROBLEM: SCORING ON CYLINDER 2. REMOVED ENGINE AND TRANSMISSION. REPLACED ENGINE BLOCK , REINSTALLED COMPONENTS. REINSTALLED ENGINE AND TRANSMISSION, ALIGNED, CALIBRATED. 7/31/2017 RECEIVED PORSCHE RECALL AH08- REPLACING FASTENING SCREWS FOR CAMSHAFT CONTROLLER. CALLED DEALER SERVICE MGR. AND ASKED IF ENGINE PROBLEMS COULD BE RELATED TO CAMSHAFT FASTENING SCREW FAILURE, SINCE CAR EXHIBITED EXACTLY THE SAME ISSUES AS NOTED IN THE RECALL LETTER. TOLD ABSOLUTELY NOT ! 8/18/2017 RETURNED CAR TO CUSTOMER AND CHARGED CUSTOMER $4000. CUSTOMER STARTED CAR, ENGINE FAILED IMMEDIATELY. DEALER RETURNED CAR TO SHOP. 9/14/2017 - CAR IS STILL AT DEALER'S WAITING FOR NEW ENGINE !

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