NHTSA Complaint #11023406 — 2014 BMW X5

AT 48,500 MILES I HAD A PASSENGER DOOR NOT CLOSED LIGHT COME ON. I HAVE THE OPTIONAL SOFT CLOSED DOORS. I MADE AN APPOINTMENT BUT WAS NOT ABLE TO GET IN RIGHT AWAY DUE TO SCHEDULING ISSUES AS THE NEAREST DEALER IS 60+ MILES AWAY. BY THE TIME I GOT THE CAR TO THE DEALER IT HAD 50,015 MILES. I WAS TOLD BY THE DEALER THAT BMW WAS VERY STRICT ABOUT THE MILEAGE WARRANTY AND WOULD NOT FIX IT DESPITE THE FACT I CALLED TO MAKE THE APPOINTMENT THE WEEK PRIOR "WHILE STILL BELOW 50,000 MILES". I WAS TOLD I SHOULD HAVE FLAT-BEDDED IT IN AND I WOULD HAVE STAYED BELOW 50000 MILES AND IT WOULD HAVE BEEN COVERED. THIS SEEMED A RIDICLOUS TO ME. THE ESTIMATED COST WITH DIAGNOSIS WAS $1,100 APROX. FOR WHAT APPEARED TO BE A DOOR LATCH SENSOR MALFUNCTION. AT 52, 500 MILES THE DRIVER DOOR IS NOW HAVING THE SAME PROBLEM AND IS AT THE DEALERSHIP. I KNOW BMW HAS HAD OTHER ISSUES WITH THEIR SOFT CLOSE DOORS AND WANT TO ADD MY ISSUES. MY VEHICLE IS A 2014 X5 35I XDRIVE. ORDER OF EVENTS, 5-17 48,500 APRX. FIRST ISSUE WITH PASSENGER DOOR (INTERMITTENT THEN CONTINOUS) SCHEDULED APPT 6-6-17 VEHICLE HAD 50015 MILES. 8-17 DRIVER SIDE DOOR LIGHT (INTERMITTENT AT FIRST THEN CONTINUOUS) IN DEALER 9 -10-17 FOR REPAIR. I DID CONTACT BMW ABOUT ISSUE AND THEY ARE LOOKING INTO OFFERING ME "GOODWILL" SERVICE!!