NHTSA Complaint #11023354 — 2013 DODGE AVENGER

TL* THE CONTACT OWNS A 2013 DODGE AVENGER. WHILE ATTEMPTING TO START THE VEHICLE, THE CONTACT PLACED THE KEY IN THE IGNITION AND WAS ABLE TO TURN THE KEY TO THE START POSITION, BUT THE VEHICLE FAILED TO CRANK. THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED AS HAVING A FAULTY AIR BAG, WHICH NEEDED TO BE REPLACED. THE MECHANIC STATED THAT A RECALL WAS ASSOCIATED WITH THE VEHICLE FOR THE AIR BAG, BUT THE CONTACT COULD NOT DETERMINE WHICH AIR BAG OR THE RECALL DETAILS. THE VEHICLE WAS TAKEN TO BLAKE FULENWIDER RAM CHRYSLER DODGE JEEP (3000 N SAINT MARYS STREET, BEEVILLE, TX 78102 (855) 996-5681) WHERE THE AIR BAG WAS REPLACED. THE CONTACT ASSUMED THAT THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. IN ADDITION, THE SEAT BELT INDICATOR ILLUMINATED ON AND OFF. THE CONTACT CALLED LITHIA CHRYSLER JEEP DODGE OF CORPUS CHRISTI (4313 S STAPLES ST, CORPUS CHRISTI, TX 78411 (361) 288-2510) WHERE THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V282000 (ELECTRICAL SYSTEM, AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL AND DID NOT OFFER ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS UNAVAILABLE.