NHTSA Complaint #11023011 — 2015 NORTHWOOD ARCTIC FOX

TL* THE CONTACT OWNS A 2015 NORTHWOOD ARCTIC FOX CAMPER TRAILER. THE CONTACT STATED THAT THE DOOR LOCK DEADBOLT FAILED TO OPEN. THE CONTACT CALLED A & M SERVICE (1594 US HWY 1, KITTRELL, NC 27544, PHONE NUMBER: (252) 433-8096) AND WAS INFORMED THAT THE LOCKS NEEDED TO BE REPLACED WITH AN AP PRODUCTS TRAVEL TRAILER LOCKWOOD KEYS. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V510000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS NOT APPLICABLE. ...UPDATED 11/15/17 *BF THE CONSUMER STATED THE MANUFACTURER WAS CONTACTED. THEY CONTACTED THE LOCK MANUFACTURER WHO SENT A REPLACEMENT CYLINDERS FOR THE LOCK. UPDATED 11/28/2017*JS