NHTSA Complaint #11022845 — 2008 JEEP GRAND CHEROKEE

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. ON SEVERAL OCCASIONS, WHILE ATTEMPTING TO REMOVE THE KEY FROM THE IGNITION, THE IGNITION FAILED TO RELEASE THE KEY. THE CONTACT HAD TO WAIT 30 SECONDS OR MORE FOR THE IGNITION TO RELEASE THE KEY. THE CONTACT HEARD A BUZZ NOISE BEFORE THE KEY WAS RELEASED FROM THE IGNITION. THE CONTACT STATED THAT SHE HAD TO LEAVE THE VEHICLE UNATTENDED FOR HOURS DUE TO THE KEY NOT BEING RELEASED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO WHITE PLAINS CHRYSLER JEEP DODGE (70 WESTCHESTER AVE, WHITE PLAINS, NY 10601 914-946-2600), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS PROVIDED THE NUMBER TO NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 60,528.