NHTSA Complaint #11022801 — 2011 TOYOTA TACOMA

[XXX] LIGHTNING/ELECTRICAL I WANT TO REPORT SAFETY ISSUES WITH MY TOYOTA TACOMA. WHEN I BOUGHT TACOMA IN SAN ANTONIO, BRAND NEW IN 2011, A FEW MONTHS LATER THE DAYTIME RUNNING LIGHT (DRL) AND TURN SIGNAL LENS BECOME DISTORTED, BUBBLED, AND CRACKED. I DID A GOOGLE SEARCH, AND IT WAS AN EXTREMELY COMMON ISSUE WITH MANY OWNERS COMPLAINTS. I TOLD MY DEALERSHIP AND IT WAS "NORMAL" AND I WAS REQUIRED TO PAY TO GET IT FIXED. EARLIER THIS YEAR WHEN I WAS AT MOUNTAIN STATES TOYOTA IN DENVER TO GET THE OIL CHANGE, I INQUIRED ABOUT THE SAME ISSUE. THE EMPLOYEE TOLD ME THAT IT WAS A VERY COMMON ISSUE, AND THAT TOYOTA WILL FIX IT FOR FREE. I WAS TOLD THAT A LETTER WAS MAILED OUT TO EVERY PERSON THAT OWNS A 2011 TOYOTA TACOMA. HOWEVER, THERE WAS A TIME LIMIT TO GET IT DONE AND IT ALREADY ALREADY PASSED. I WANT TO EMPHASIZE THAT I NEVER RECEIVED A LETTER FROM TOYOTA. IN ADDITION, MY TRUCK HAS ALWAYS HAS ELECTRICAL ISSUES SINCE I BOUGHT THE TRUCK. INTERMITTENTLY, WHEN I DRIVE MY TRUCK, EVERY ELECTRICAL COMPONENTS AND LIGHTS, INCLUDING FROM THE INSTRUMENTAL PANEL WOULD SHUT DOWN AND INSTANTLY START BACK UP, AND MY STEERING WHEEL WOULD MOMENTARILY LOCK UP. I CALLED TOYOTA HEADQUARTER, AND THE LADY I SPOKE TO SAID THAT THERE WAS A TIME LIMIT WHEN I COULD GET IT FIXED, AND THAT IT HAS NOW EXPIRED. AND THAT THERE WAS NOTHING SHE CAN DO ABOUT IT. I ONLY WANT TOYOTA TO FIX THIS ISSUE FREE OF CHARGE, BECAUSE I NEVER RECEIVED THAT LETTER THEY TOLD ME THEY SENT OUT, AND I DO NOT KNOW WHY THEY PUT A TIME LIMIT ON IT. IF TOYOTA REFUSES TO GET IT FIXED, I WANT TO PUT TOYOTA ON NOTICE THAT I WANT TO INITIATE ARBITRATION WITH TOYOTA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB