NHTSA Complaint #11022751 — 2012 FORD FOCUS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11022751
Vehicle	2012 FORD FOCUS
Component	ELECTRICAL SYSTEM
Date of Incident	May 24, 2017
Date Filed	September 11, 2017
Mileage	94,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

THE ELECTRICAL POWER STEERING MALFUNCTION LIGHT WILL ILLUMINATE, WHEN THIS HAPPENS THIS IS A SUDDEN COMPLETE LOSS OF POWER STEERING MAKING IT IMPOSSIBLE TO STEER VEHICLE. THIS OCCURRED WHEN THE VEHICLE WAS IN PARK STATIONARY AND ALSO WHILE IN DRIVE MOVING. IT OCCASIONALLY WOULD HAPPEN. AFTER THE THIRD OR FOURTH TIME, THE MALFUNCTION LIGHT REMAINED ILLUMINATED AND POWER STEERING LOSS REMAINED DESPITE TRY TO RESTART CAR, THIS FINAL TIME IT DID NOT SHUT OFF PROBLEM. TOOK VEHICLE INTO FORD WHERE I HAD TO PAY FOR A COMPLETE NEW STEERING RACK AND CBM. COST $2,000 AT FORD DEALERSHIP.

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