NHTSA Complaint #11022694 — 2009 FORD ESCAPE

TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO M & M FORD, INC. (OLD ROUTE 28 NORTH, EPSOM, NH 03234) AND REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO GRAPPONE FORD (530 NH-3A, BOW, NH 03304) WHERE IT WAS DIAGNOSED THAT THE STEERING TORQUE SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD NOT ASSIST BECAUSE THE RECALL REPAIR HAD BEEN COMPLETED THE YEAR BEFORE. THE APPROXIMATE FAILURE MILEAGE WAS 274,947. *BF UPDATED 7/16/18*JB