NHTSA Complaint #11022670 — 2012 CHEVROLET TRAVERSE

AFTER PULLING ONTO A HIGHWAY AND ACCELERATING TO 60 MPH, ALL OF THE LIGHTS ON THE DASHBOARD OF MY 2012 CHEVY TRAVERSE CAME ON INCLUDING TRACTION CONTROL, BATTERY, ENGINE LIGHT ETC CAME ON AND MY VEHICLE LOST POWER WHEN PUSHING THE ACCELERATOR. I PULLED TO THE SIDE OF THE ROAD AND TURNED OFF MY ENGINE AND WAITED 5-10 MINUTES, WHEN I RESTARTED MY ENGINE, THE DASHBOARD LIGHTS WERE STILL ON. I PULLED ONTO THE HIGHWAY AND THE VEHICLE STILL WOULD NOT ACCELERATE FASTER THAN 30 MPH SO I MADE A U-TURN IN THE HIGHWAY, RETURNED TO MY HOME, AND THE VEHICLE WOULD NOT GO UP MY DRIVEWAY. I ROLLED BACK DOWN THE DRIVEWAY AND AGAIN WAITED ON THE SIDE OF THE ROAD, TURNED OFF THE VEHICLE, AND WHEN I RESTARTED THE VEHICLE, MADE A LOOP IN THE HIGHWAY AND FINALLY WAS ABLE TO GO UP MY DRIVEWAY TO RETURN HOME. FYI - I CALLED WWW.SAFECARS.GOV AND WAS TOLD THERE ARE NO RECALLS ON THE 2012 CHEVY TRAVERSE, AND I WOULD HAVE TO PAY FOR IT'S REPAIR EVEN THOUGH THERE WERE 196 COMPLAINTS ONLINE OF OTHER PEOPLE EXPERIENCING THE SAME ISSUES. I HAVE FIVE GRANDKIDS AND A DISABLED HUSBAND WHO I HAVE TO DRIVE 80 MILES TO THE DR 2-3 DAYS A WEEK. I CANNOT AFFORD TO PAY TO FIX THIS VEHICLE AND I RECEIVED ABSOLUTELY ZERO SYMPATHY FROM THE LADY WHO ANSWERED THE PHONE. I GET THAT SHE DOES NOT DO THE RECALLS BUT AS A PERSON WHO NEEDS MY CAR AND WHO IS EXPERIENCING A VERY DANGEROUS SITUATION, SHE COULD OFFER NO ADVICE AND DID NOT COMPLETE A COMPLAINT ON MY BEHALF. IT WAS OBVIOUS IT WAS NOT HER PROBLEM BECAUSE SHE KEPT REPEATING THAT I WOULD HAVE TO PAY.... POOR TRAINING AND POOR CUSTOMER SERVICE SKILLS. I HAVE WORKED IN GOVERNMENT FOR 20+ YEARS AND I KNOW HOW TO SPEAK TO CUSTOMERS WHO ARE UPSET FOR GOOD REASON, EVEN IF I CANNOT GIVE THEM THE RESPONSE THEY ARE SEEKING, THEY HANG UP THE PHONE FEELING LIKE THEY WERE HEARD.