NHTSA Complaint #11022607 — 2011 CHEVROLET TRAVERSE

WENT FOR AN OIL CHANGE AND THEN NOTICED MY COOLANT RESERVOIR COMPLETELY. I CONTACTED OIL COMPANY AND TOPPED COOLANT OFF. NEXT DAY WENT TO WORK AND OIL COMPANY CAME TO INSPECT THE CAR AND COOLANT EMPTY AGAIN. WENT TO OIL COMPANY AFTER WORK AND WAS ADVISED TO GO TO DEALERSHIP AS IT APPEARS TO BE A WATER PUMP LEAK. NEXT MORNING WENT TO SHAHEEN CHEVROLET AND PAID $101.86 AND THE ADVISED IT WAS MY WATER PUMP LEAKING AT SHAFT WEEP HOLE. I RESEARCH3RD AND FOUND RECALL 13079 AND CONTACTED GM AT 18002221020 AND S/W ANNA AND WAS ADVISED ITS NOT A RECALL BUT A CUSTOMER SATISFACTION PROGRAM. AND THAT I HAD THE CUSTOMER SATISFACTION ON 4/19/2014 AND IT ONLY CARRIED A 12 MONTH WARRANTY. HOWEVER SINCE THIS SEEMS RELATED THEY WILL ASSIGN MY CASE TO A SENIOR ADVISOR ...CASE 8-3280633041