NHTSA Complaint #11022558 — 2009 TOYOTA COROLLA

TAKATA RECALL & WATER PUMP. FAILURE TO PROVIDE REPLACEMENT PARTS IN A TIMELY MANNER ON THE TAKATA AIR BAGS. WAS TOLD NOT TO USE FRONT PASSENGER SEAT. NOT PRACTICAL! ALSO, FAILURE OF WATER PUMP AND INDICATOR LIGHT TO WARN OF THE FAILURE. RESULTED IN TOTAL REPLACEMENT OF ENGINE. TEMPERATURE GAUGE SHOWED NORMAL WHEN IN FACT THE ENGINE WAS OVER HEATING. CAR WAS JUST OVER THE THE MILEAGE OF 54,000 IN JULY 2014. WE WERE COMING BACK FROM A TRIP TO MYRTLE BEACH, AND IT DIED ON THE HIGHWAY THREE HOURS FROM OUR HOUSE IN OHIO, JUST AS DUSK WAS FALLING. VERY FRIGHTENING NOT KNOWING WHAT WAS GOING ON. NO WARNING WHAT-SO-EVER. HAD AN EXPENSIVE TOW BACK TO MOGADORE FROM NEW PHILADELPHIA, OHIO. WITHOUT A CAR FOR THREE WEEKS AND FORCED TO PURCHASE A RE-BUILT ENGINE FROM TOYOTA. GANLEY TOYOTA IN AKRON WAS UPSET AND MR. GANLEY, THE OWNER, WOULD NOT EVEN TALK TO US WHEN WE REQUESTED AN APPOINTMENT. ATTACHED IS A LIST OF SIMILAR COMPLAINTS WHEN I LOOKED UP WATER PUMP FAILURE IN 2014. I HAVE NOT BEEN ABLE TO TAKE A VACATION SINCE, NOR AFFORD A NEW CAR. THE WOMAN WHO HANDLES TITLES WAS NASTY IN INDICATING THAT WE DID NOT PURCHASE THE CAR FROM GANLEY. WE HAD RECEIVED A BETTER PRICE FROM METRO TOYOTA FOR THE CAR BUT I DON'T SEE WHY THAT SHOULD MAKE A DIFFERENCE, SINCE ALL OF OUR MAINTENANCE HAS COME OUT OF THE GANLEY AKRON, OHIO DEALER. ATTACHED IS A LETTER I PLAN ON SENDING TO TOYOTA. THE CUSTOMER NEVER FORGETS.