NHTSA Complaint #11022448 — 2013 DODGE CHALLENGER

ON THIS DATE 7/3/17 MY HUSBAND AND DAUGHTER WERE VISITING THE LIBRARY WHEN OUR VEHICLE STALLED. THANKFULLY THEY WERE IN A SAFE LOCATION AND HAD JUST PARKED. PRIOR TO LEAVING THE HOUSE MY HUSBAND NOTICED A WHISTLING SOUND COMING FROM THE HOOD OF THE VEHICLE. AFTER THE CAR STALLES THE VEHICLE WAS TOWED TO OUR HOME. IT WAS LATER IDENTIFIED THAT THE ALTEENATOR HAS GONE OUT. IT WAS REPLACED. NOW MPVING FORWARD TO 9/6/2017 MY HUSBAND AND I RECIEVE A RECALL NOTICE IN THE MAIL FROM NHTSA STATING IN BOLD PRINT AND GREAT DETAIL THAT PROMPT ACTION TO REPAIR THIS VEHICLE IS NEEDED. THE RECALL NOTICE ALSO GAVE DIRECTION ON HOW THE DEALER AND NHTSA MUST RECTIFY THE SITUATION IN A TIMELY MANNER. ACTION ON OUR END WAS TAKEN AND MY HUSBAND TOOK THE RISK OF DRIVING THE VEHICLE TO A DEALER SURE THAT THE ISSUE WOULD VE RECTIFIED. NOW THE PART TO REMEDY THIS RECALL IS CURRENTLY UNAVAILABLE AND NO ACCOMADATION ON EITHER NHTSA OR ANY DODGE DEALERAHIP HAS BEEN GIVEN TO MY FAMILY. THIS IS RISKING A VEHICLE BEING DRIVEN ON A ROAD THAT WAS STATED IN BOLD PRINT DETAILING THE SEVERITY OF THE ISSUE AND THE RISK OF INJURY AND CRASH. YET NOONE IS CONCERNED ABOUT THE SAFTEY OF ITS CUSTOMERS. ALL THAT IS VEING ASKED IS THAT A RENTAL VEHICLE BE ACCOMATATED UNTIL THE RECALL IS FIXED. THE RECALL STATES THE VEHICLE MUST BE REPAIRED YET HOW AM I SUPPOSE TO CONTINUE ON WITH GETTING MY CHILDREN TO AND FROM SCHOOL AND MY HUSBAND AND SELF TO WORK. I AM EXTREMELY CONCERNED AND UPSET THAT NOTHING IS VEING DOBE TO ENSURE THE SAFTEY AND LIVES OF YOUR CUSTOMERS. YOUR TAKING THE RISK OF INJURY WITH A UNSAFE VEHICLE ON THE ROAD. AND WOULD GREATLY APPRECIATE PROMT ATTENTION ON THIS MATTER