NHTSA Complaint #11022297 — 2012 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11022297
Vehicle	2012 FORD FOCUS
Component	STEERING
Date of Incident	September 8, 2017
Date Filed	September 8, 2017
Mileage	84,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I STARTED MY CAR IN THE DRIVEWAY AND I WAS ALERTED TO THE MESSAGE "STEERING ASSIST FAULT, SERVICE REQUIRED" AND I WAS UNABLE TO STEER MY CAR OUT OF THE DRIVEWAY, IT WAS VERY HARD TO MOVE THE STEERING WHEEL, TOTALLY UNSAFE TO DRIVE. MY CAR IS OUT OF WARRANTY NOW. I'LL HAVE TO PAY A HEFTY $1000-$2000 FOR THIS REPAIR. FORD SHOULD DEFINITELY RECALL THE STEERING ISSUE IN THE FORD FOCUS AS THERE HAS BEEN HUNDREDS OF COMPLAINTS. IT IS SO UNFAIR TO HAVE CUSTOMERS PAY THIS OUT OF POCKET WHEN CLEARLY IT IS A MANUFACTURING DEFECT AND NOT AT ALL CAUSED BY THE ACTIONS OF THE DRIVER. MY 2012 FORD FOCUS HAS GIVEN ME PROBLEM AFTER PROBLEM IN THE 2 YEARS I HAVE HAD IT. SO FRUSTRATED AND UNHAPPY WITH THIS CAR.

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