NHTSA Complaint #11022221 — 2007 PONTIAC G6

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11022221
Vehicle 2007 PONTIAC G6
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I AM GREATLY IN NEED OF YOUR ASSISTANCE. I OWN A 2007 PONTIAC G6 HARDTOP CONVERTIBLE. I PURCHASED IT IN JANUARY 2016. ABOUT A MONTH AFTER PURCHASE, I TRIED TO PUT THE TOP UP . ON ITS WAY TO CLOSING AND LOCKING ITS MECHANISM CAUSED A MALFUNCTION AND BROKE THE PART NUMBER 25887153 AWAY. I IMMEDIATELY CONTACTED THE DEALER @ GM OF VACAVILLE, CA. THE DEALERSHIP TOLD ME, 'THIS PART IS NO LONGER AVAILABLE', & THEY HAD MY VEHICLE FOR 3 WEEKS. I HAVE INCURRED $ 1400. IN AUTO RENTAL FEES. I HAVE TALKED WITH MORE THAN 20 PONTIAC DEALERS ALL STATE; "WE HAVE BEEN TOLD BY GM TO SAY - THE PART NO LONGER EXIST AND IS NOT AVAILABLE"THE PARTS MANUFACTURE, KARMANN MADE THE PART FOR GM. THEY MAY HAVE THE PART IN THEIR WAREHOUSE. BUT, ACCORDING TO THEIR EMPLOYEE, GM WILL NOT GIVE THEIR PERMISSION TO SELL IT THE WORST THING IS: I HAVE BEEN IN CONTACT WITH OVER 25 PARTS DEALERS I CALLED GM AT 1-866-790-5600 EXT. 5914235 AND SPOKE WITH NATALIE. SHE ATTEMPTED TO ASSIST BUT AFTER NO PROGRESS . A MALE ANSWERED THE PHONE HE INDICATED THAT HE WAS HER SUPERVISOR, HOWEVER REFUTED TO GIVE ME HIS NAME, AND THEN STATED, 'IT'S NOT AVAILABLE, THE PART IS DISCONTINUED, AND PONTIAC DOESN'T EXIST SO GET OVER IT, OR DEAL WITH IT! IT'S NOT MY PROBLEM, IT'S YOURS, AND YOU DON'T EVEN HAVE A WARRANTY CAUSE ITS EXPIRED.' HE SLAMMED THE PHONE DOWN IN MY EAR. PLEASE ASSIST ME TO GET THE PART, OR BUY BACK THE VEHICLE AND RETURN MY INCURRED COSTS OF $13,500.THE "TOP IS NOT SECURE" HAS LEFT NO OPTION BUT TO PURCHASE ANOTHER VEHICLE. THE G6 IS GARAGED AND UNDRIVABLE

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