NHTSA Complaint #11022058 — 2017 SUBARU IMPREZA

THE FIRST PROBLEM I HAD, RELATED TO THE AIRBAG SYSTEM, WAS WHEN THE TEMPERATURE BEGAN TO HEAT UP IN THE SUMMER. THE WAS PARKED OUTSIDE IN THE SUN ALL DAY AND WHEN I WAS GOING TO LEAVE WORK, I TURNED ON THE CAR AND IT GAVE ME AN ERROR CODE RELATED TO THE AIRBAG SYSTEM, AND THE AIRBAG ERROR LIGHT TURNED ON. I CALLED THE DEALER (THIS WAS 2 MONTHS AFTER BUYING HE CAR - MAY 2017) THEY TOLD ME TO BRING IT IN. I TOOK THE CAR TO THE DEALER, THEY WERE NOT ABLE TO FIND THE PROBLEM, THEY ASKED ME TO LEAVE THE CAR A COUPLE DAYS. AFTER 4 THEY CALL AND THEY STATED THEY WERE NOT ABLE TO REPRODUCE THE PROBLEM (THE TEMPERATURE HAD COOLED DOWN THOSE DAY), SO I TOOK THE CAR HOME. A MONTH LATER IN JUNE WHEN IT STARTED TO GET REALLY HOT, ONE DAY COMING BACK FROM LUNCH THE ERROR POPS UP. WITHOUT SHUTTING THE CAR DOWN I TOOK IT TO THE DEALER AND THEY WERE ABLE TO READ THE ERROR CODE - BUT THEY HAD NO CLUE WHY IT WAS COMING UP. COMPUTER DID NOT SHOW ANY ISSUES. SO I LEFT THE CAR THERE AGAIN, AND AFTER A WEEK THEY CALL THAT THE FOUND THE PROBLEM, A BAD SENSOR IN THE AIRBAG SYSTEM - THE BAD NEWS IS THAT THE PART WOULD TAKE A COUPLE WEEKS TO ARRIVE. THEY ENDED UP HAVING THE CAR FOR ABOUT 23 DAYS BEFORE THEY WERE ABLE TO FIX IT. AFTER THEY REPLACED THAT SENSOR I HAVE NOT SEEN THE PROBLEM AGAIN. THE SECOND PROBLEM HAPPENED 2 DAYS AGO (SEPTEMBER) - WHILE RUNNING ON THE HIGHWAY, 90 DEGREE DAY, ABOUT 45 MPH, I HAD THE AIR CONDITIONER ON SUNROOF CLOSED BUT THE SHADE OPEN. ALL OF A SUDDEN I HEAR THIS LOUD BANG AND SHATTERED GLASS STARTS TO FALL ON ME AND I SEE EVEN MORE THROUGH THE REAR VIEW MIRROR. THE SUNROOF EXPLODED OUTWARDS. THERE WAS NOTHING INSIDE THE CAR, AND THE GLASS SHATTERED OUTWARDS. I TOOK THE CAR TO THE DEALER, THEY STATED THEY HAD NEVER SEEN THIS BUT THEY WERE GOING TO TRY TO TAKE CARE OF IT GIVEN THIS SHOULD NOT HAPPEN. THEY ARE STILL WORKING ON IT.