NHTSA Complaint #11021842 — 2013 CHRYSLER 300

TL* THE CONTACT OWNS A 2013 CHRYSLER 300. WHILE DRIVING 65 MPH, THE POWER RESERVE WARNING INDICATOR ILLUMINATED AND CAUSED THE VEHICLE'S SPEED TO REDUCE. ALSO, THE STEERING SEIZED AND THE VEHICLE STALLED. THE CONTACT MANAGED TO PULL THE VEHICLE OVER RIGHT BEFORE THE VEHICLE FAILED COMPLETELY. THE VEHICLE WAS ABLE TO RESTART, WHICH ALLOWED THE CONTACT TO PULL OFF THE RAMP. THE FAILURE RECURRED AND THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (CROWN DODGE CHRYSLER JEEP RAM, 3600 KING DR, VENTURA, CA, 93003) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO THE ALTERNATOR AS INDICATED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE PARTS WERE UNAVAILABLE FOR ONE YEAR. THE DEALER STATED THAT THEY COULD PLACE AN OLD ALTERNATOR IN THE VEHICLE THAT THE CONTACT WOULD HAVE TO PAY FOR, BUT COULD BE REIMBURSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 32342516. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.