NHTSA Complaint #11021663 — 2011 FORD F-350

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11021663
Vehicle	2011 FORD F-350
Component	UNKNOWN OR OTHER
Date of Incident	August 25, 2017
Date Filed	September 5, 2017
Mileage	42,215 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

OUR TRUCK LOST ALL POWER AND QUIT RUNNING WHILE WE WERE TRAVELING ON US50 AT APPROX. 55 MPH WE WERE TOWING OUR 37FT FIFTH WHEEL AT THE TIME. IT WAS 100+ DEGREES AND WE HAD TO WAIT FOR OVER 3 HOUR FOR ROAD ASSISTANCE TO ARRIVE. OUR TRUCK IS A 2011 WITH ONLY 42,215 MILES ON IT. FORD DOESN'T KNOW EXACTLY WHAT CAUSED THIS TO HAPPEN, BUT NEEDED TO REPLACE "DPF" PRESSURE SENSOR & FILTER AND ALL EGT SENSORS. THIS WAS VERY DANGEROUS FOR US. OUR TRUCK GAVE NO WARNING AND OUR TRUCK HAS BEEN MAINTAINED FOR ALL ROUTINE SERVICES AND RECALLS, NO ASSISTANCE OFFER FROM FACTORY. WE PURCHASED THIS TRUCK BECAUSE FORD STATED THAT THIS DIESEL ENGINE WAS RELIABLE AND DEPENDABLE. I QUESTION HOW SOMETHING LIKE THIS COULD HAPPEN WITH ABSOLUTELY NO WARNING. THANK GOODNESS WE ARE ALL SAFE. MY HUSBAND, ME AND OUR DOG. TRUCK HAS BEEN REPAIRED $$$ BIG DOLLARS TO REPAIR. FORD NEEDS TO MAKE A RECALL ON THIS ITEM, STEP UP THIS IS A SAFETY ISSUE.

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