NHTSA Complaint #11021449 — 2001 FORD WINDSTAR

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11021449
Vehicle	2001 FORD WINDSTAR
Component	STRUCTURE:BODY
Date of Incident	June 23, 2017
Date Filed	September 5, 2017
Mileage	184,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

TL* THE CONTACT OWNS A 2001 FORD WINDSTAR. WHILE DRIVING 5 MPH, THE SUBFRAME COMPLETELY FRACTURED AND FELL APART WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC (SPIELMANN SERVICE CENTER MN; 952-546-0508) WHERE IT WAS CONFIRMED THAT FORD WOULD NOT PAY FOR THE DAMAGE. THE VEHICLE WAS TOWED TO THE DEALER (LUTHER NORTH COUNTRY FORD, LOCATED AT 10401 WOODCREST DR NW, COON RAPIDS, MN 55433; (612) 424-7648) WHERE IT WAS DIAGNOSED THAT THE ENGINE, TRANSMISSION, AND DRIVE TRAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND STATED THAT ONLY THE SUBFRAME COULD BE REPAIRED FOR FREE, BUT THE DAMAGE FOR THE ENGINE, TRANSMISSION, AND DRIVE TRAIN WOULD HAVE TO BE PAID FOR BY THE CONTACT. A CASE NUMBER WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 184,500.

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